A notice about two Resource Centers.

Congress ended the replacement SNAP benefit program in December 2024. The best way to protect yourself against EBT theft is to call 1-888-328-2666 to change your PIN number before the start of each month.

Due to renovations the DSS Manchester office will be temporarily closed. A new temporary location opened Monday, Jan. 27 at 146 Hartford Road, Manchester. 

Wait times at the Waterbury Resource Center may be longer than usual due to renovations.

We are still open to serve you. For additional assistance you can also call 1-855-626-6632 or visit connect.ct.gov. We apologize for the inconvenience.

Contact

When to Call Customer Service

1-888-328-2666 This is a free call.

Customer Service is open 24 hours a day, 7 days a week to answer any questions you may have about how to get your benefits. The customer service number is first answered by a computer. You will be asked questions to help direct your call.

Call to find out:

  • Where you can use your card.
  • Your food stamp account balance.
  • Your cash account balance.

Call if:

  • You have questions or problems using your EBT card or secret PIN.
  • Your card is lost or stolen. You must report this immediately.
  • Your card does not work.
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