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Refund requests
Submit a Contact Us inquiry, select “Employer Refund Request” as the contact reason and provide your business name, FEIN, contribution quarter and contribution amount that you are requesting a refund for.
Access My Account
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Sign In to My Account
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Select the Appropriate Account
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Select File + Pay
How to File and Pay CT Paid Leave Contributions Using the Online Portal
Step-by-Step
Select reporting year and quarter
The quarter for which the wages were paid should be used in determining the reporting quarter. For example, if your pay period started in Q1 but ended in Q2, these wages would be reported as Q2 Wages. Select the year and quarter that represents the 3-month reporting period covered by the contribution. If remitting for more than three months, you must divide the contribution into multiple 3-month quarterly contributions.
Review your return filings for the selected quarter and year
Confirm the selected quarter and year. Verify that you do not have any previous open returns. Review the return filings previously submitted for the selected reporting period.
Calculate your contribution
You will be asked to enter whether you have subject earnings to report, whether contributions are for the full quarter, the pay period or revenue period, and the number of workers included in the contribution and subject earnings. The contribution amount due will be calculated based on the information entered. You have the ability to enter a different contribution amount due to rounding if needed. Non-compliant accountsAn account is not compliant when wage reports and contributions are not submitted at all or are submitted after the last day of the month following the end of the calendar quarter. For example, Quarter 1 contributions will be considered compliant as long as they are received no later than April 30th. If an account is non-compliant, account contacts will receive a notice either by email or through the United States Postal Service. Always keep account contact information in My Account current to ensure receipt of timely notices. The total amount due will automatically include the penalty and interest owed. You may pay:
- Total amount due
- Contribution amount only; or
- Any amount between the contribution amount and total amount due
Contributions are applied to your total amount due in the following order:
1. Penalty
2. Interest
3. Contribution Amount
If you do not pay the total amount due, there will be a remaining balance on the contribution amount after payment is applied. The remaining contribution amount will continue to accumulate interest until paid in full. A link to pay the remaining overdue amount will be available in My Account and will be sent to your email for payment.
Provide supporting documentation
You will be asked to enter the total CT Gross Wages for the pay period or income/revenue period specified and how many workers are included in the CT gross wages.
Remit contribution payment and receive confirmation
Add or Select Payment MethodThe first time you make a contribution payment, you will need to set up a new credit card or bank account payment method. You may choose to save this payment information as your default payment method. Click on the Process button to submit the payment. Once a transaction is submitted, you will receive a confirmation pop-up indicating that the payment was submitted. After closing the pop-up, a Payment Summary will be displayed. Note that this does not guarantee that the payment (especially a bank payment) won’t fail later on. You will also receive an email confirmation of the submission.
View invoice and transaction history
Under the Account Info tab in the business for which you just submitted a payment, you will see a Filing History. The invoice name, amount, filing period start and end dates, and processed date will appear here.
We are finding that it may take 5-10 business days before ACH Debit payments clear with our bank and then completes posting to My Account. Check back periodically to view payments in My Account. Once the funds have fully cleared, the transactions will be marked as completed.
Frequently Asked Questions
No. To remit payment to CT Paid Leave, individual employers will utilize the online payment portal. Employers should remit all CT Paid Leave contributions for the quarter no later than the last day of the month following the quarter end (for example, by 4/30, 7/31, 10/31, and 1/31). Once logged into My Account at ctpaidleave.org, the employer will specify the pay period being reported, enter the total subject earnings for the applicable period, and then enter the method of payment for the calculated contribution. If an employer can create a CSV file, then the file information can be used as supporting detail information that the employer should keep with its quarterly records. A secure FTP batch process for individual employer file submissions (XML or CSV) is not supported at this time. If an employer is supported by a third-party administrator (TPA), the TPA can file on behalf of its clients following the process and technical specifications as outlined here.
In order to verify compliance, log into My Account and verify that your Filing History includes both an invoice in COMPLETED status and a payment in COMPLETED status for the relevant quarter. If either the invoice or the payment do not show as being in COMPLETED status, please make corrections as needed and resubmit.
Underpayments due to underreporting of wages should be submitted by the employer, as soon as possible, preferably in the same quarter. Contributions need to match one-half of one percent (0.5%) of the total reported wages.
Remit a new payment to report the missing total wages for the pay period in which you have already reported. Once the missing wages have been reported, our system will calculate the additional 0.5% contribution payment that is now due. Please complete the steps to remit and apply the new additional contribution payment to your account.
You may also refile the entire quarter that you have underreported. To follow this path, you will need to remit a new contribution payment including ALL total wages reported for the pay period that you are reporting, including what was previously reported to us, and remit the full 0.5% contribution payment at that time. Once that new payment has processed successfully in our system, you may request a refund of your original contribution amount.
Remit a new payment to report the missing total wages for the pay period in which you have already reported. Once the missing wages have been reported, our system will calculate the additional 0.5% contribution payment that is now due. Please complete the steps to remit and apply the new additional contribution payment to your account.
You may also refile the entire quarter that you have underreported. To follow this path, you will need to remit a new contribution payment including ALL total wages reported for the pay period that you are reporting, including what was previously reported to us, and remit the full 0.5% contribution payment at that time. Once that new payment has processed successfully in our system, you may request a refund of your original contribution amount.
Overpayments cannot be applied to a future pay period and cannot be cancelled. In general, requests for refunds are reviewed, and if approved, will be processed within approximately 30 days from the date the request for refund was initiated.
If you discover you have made a duplicate payment to CT Paid Leave, please submit a Contact Us inquiry and select "Help with Payments" or "Employer Refund Request" from the drop-down menu as the reason for the request. In the body of your inquiry, please provide the duplicate Invoice numbers and amounts of each invoice.
Duplicate payments cannot be applied to a future payment date and cannot be cancelled. In general, requests for refunds are reviewed, and if approved, will be processed within approximately 30 days from the date the request for refund was initiated.
