To our Taxi, Livery, Bus HHG and TNC operators, and the Traveling Public:
The Regulatory and Compliance unit may have reduced service availability to the industry and the public, and access to DOT headquarters may also be reduced. Please check the main webpage of CTDOT for updates, and email before coming to CTDOT headquarters in person. Please also check the webpage of the Department of Motor Vehicles, as service changes may also impact your ability to conduct business.
If you have an urgent need, our team will do our best to assist you in a reasonable time period. However, all routine business should be deferred until a date in the future.
The best way to contact us is by email. The contact information for staff on our team is located at the bottom of our webpage. If you need to file a service-related complaint, please do so from our webpage, but processing times may be longer than usual. Note that all complaints must be in writing and filed through our system.
Thank you. CTDOT Regulatory and Compliance team
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The Department of Transportation is monitoring the potential impact of the coronavirus (COVID-19) on vital statewide transportation services in Connecticut. It has become increasingly important to be well informed regarding the outbreak of this respiratory illness. Take everyday preventive actions to stay healthy:
- Avoid close contact with people who are sick;
- Avoid touching your eyes, nose, and mouth;
- Stay home when you are sick;
- Cover your cough or sneeze with a tissue, then throw the tissue in the trash;
- Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe;
- Wash your hands often with soap and water for at least 20 seconds.
In addition, we recommend that you become familiar with the guidelines issued by The Centers for Disease Control and Prevention (CDC). Follow this link for more information:
https://www.cdc.gov/coronavirus/2019-ncov/community/organizations/cleaning-disinfection.html
The Regulatory and Compliance Unit of the Bureau of Public Transportation oversees the regulation of livery operators, transportation network companies, taxicabs companies, moving companies, and motorbus companies.
The State of Connecticut provides this information as a service to the public. You can look up a certificate or permit, to make sure that the transportation service provider that you are interested in has a certificate or permit issued by CTDOT
You will need a code to search the database. Note that some providers may have more than one type of certificate or permit.
| Provider Type | Code |
| Taxicab company: | RCTX |
| Interstate FHA Livery service: | RCFH |
| Intrastate General Livery service: | RCGL |
| Interstate Motorbus service: | RCFB |
| Intrastate Motorbus service: | RCMB |
| Intrastate Fixed Route Motorbus: | RCMB-FR |
| Household Goods mover: | RCHG |
| Transportation Network (Like Uber/Lyft etc): | RCTN |
In addition, entities that hold a permit for a Transportation Network company or a Household Goods Moving company can renew online, following the instructions for renewal sent via email from CTDOT.
For initial applications: To find information on applying, scroll down to the relevant section and choose the link. In addition, at the bottom of the page you will find contact information for our staff who can answer questions on new applications.
Meeting facilities at CTDOT are ADA accessible. In addition, language assistance / translation services for public hearings conducted at CTDOT may be requested by contacting the Department’s Language Assistance Call Line at (860) 594-2109. Requests should be made at least five (5) business days prior to the meeting. Persons having a hearing and/or speech disability may dial 711 for Telecommunications Relay Service (TRS) and instruct the operator to contact (860) 594-2243. Language assistance and ADA services are provided at no cost to the public, and efforts will be made to respond to timely requests for assistance.
Our staff at the Regulatory and Compliance unit proudly speak the following languages: English, Arabic, French, Italian, Portuguese, and Spanish.
Office Hours
WE WILL HAVE ENHANCED CUSTOMER SERVICE DAYS AND HOURS BEGINNING THE WEEK OF OCTOBER 5, 2015. This is a permanent change to better assist you.
For business that must be completed in person, the Unit's Days and Office Hours are now :
Tuesdays Wednesdays and Thursdays
9:00 a.m. - 11:30 a.m. and 1:00 p.m. to 3:30 p.m..
For more than four (4) transactions, please make an appointment by calling or emailing one of the License and Application Analysts listed at the bottom of our webpage.
**Important update to Insurance Documentation Requirements related to all Permit and Certificate Holders.**
Please read this
memo regarding the ACORD Certificate of Insurance before visiting us for a transaction.
Complaints
Taxi, livery and household goods carrier company complaints must be filed in writing; no complaints will be taken over the phone.
Please use the Taxi, Livery or Household Goods Complaint Form (revised January, 2019). This PDF form is fillable in the free version of Adobe Reader available at http://get.adobe.com/reader/. Save and retain a copy of the completed form to your computer for your records. You may submit via email directly from the form or attach it to an email addressed to DOT.Taxi-Livery-Complaints@ct.gov.
Moving?
Use this convenient checklist to protect yourself when moving your household.
Your Rights And Responsibilities When You Move from the U.S. Department of Transportation and Federal Motor Carrier Safety Administration
Household Goods Movers with a Certificate to operate from CTDOT
Special Power of Attorney: Used in conjunction with all of the Applications below, where an Agent/Attorney-in-fact will be conducting business on behalf of a Principal. Valid for use at CONNDOT for two years from the date of execution. General instructions provided. Staff cannot answer legal questions related to this document; please consult your attorney or business manager for detailed advice if required. This is the only Power of Attorney format that the Regulatory and Compliance Unit will accept for the application process. Original must be presented, and will be returned.
NOTE: If you are conducting any automotive transaction such as registering a car or transferring a plate at the CT Department of Motor Vehicles, you will ALSO need the DMV-specific Power of Attorney. Go to the DMV Forms web page, scroll down for 'Special Power of Attorney', print it, and have it filled out completely for use at the DMV. They will not accept the DOT form.
To Revoke a Power of Attorney: The two forms below must be filled out completely, notarized, and the originals submitted in person to the Regulatory and Compliance Unit. You must also provide copies to the Attorney–in-Fact, and provide proof of delivery with your submission.. Please call the information line for an appointment to coordinate the submission.
Criminal History Multi-year update Form: All Taxi certificate holders and Livery, HHG and Bus permit holders are required to complete a multi-year update for their state criminal history. Follow the link below for the form; this form can also be used for NEW applications related to Livery, HHG and Bus. If you are filing a NEW Taxi application, use the form linked to one of the 5 applications in the Taxicab section below.
TNC Registration: New registrations or annual renewals for a Transportation Network Company must complete the form below.
Taxicab Applications: All Taxicab Applications have been revised. To speed the application process and avoid applications being returned because of missing or incomplete information, please read the Information Sheet included with each application for a summary of important facts and an explanation of the steps involved in completing the application process.
Please take note of changes to requirements for the colors of Taxi vehicles and Taxi roof signs. Taxi vehicles can remain the factory paint color. In addition, the roof sign regulations no longer require a hole in the roof for the power wire to pass inside the roof panel, nor that the roof sign be attached permanently; magnetically attached signs with the power wire on the outside of the vehicle are acceptable. Click for text details.
Click for a photographic example of an installed magnetic sign. Note that company info graphics have not been installed on this vehicle.
Household Goods Carrier Applications: All Household Goods Carrier Applications have been revised. To speed the application process and avoid applications being returned because of missing or incomplete information, please read the Information Sheet included with each application for a summary of important facts and an explanation of the steps involved in completing the application process.
Taxicab Rates from Bradley International Airport
Taxicab rates from Bradley International Airport to every town in Connecticut (and to some major attractions) are regulated by ConnDOT.
Official Driver Taxi Trip Record Form
Official form for taxi drivers to complete for trips taken.
Taxi Meter Rates by Town, for trips under 15 miles
Inspections and Wheel Chair / Mobility Aid Vehicles
Livery Vehicles Are Exempt From DMV Window Tint Regulations
Lettering Specifications for Bus-Type Vehicles
Guidance for Inspection of Motorcoaches by CTDMV That Require Reciprocity Stickers
Types of Vehicles That Require Inspections and Re-inspections
CTDOT Vehicle Inspection Criteria for Livery and Motorbus Vehicles
This checklist provides what will be inspected for Livery and Motorbus vehicles.
Mobility Aid Vehicle Inspection Guide
Under Connecticut General Statutes section 14-163c, the CTDMV requires that certain vehicles in interstate and intrastate commerce meet Federal Motor Carrier Safety Regulations. You can find an explanation contained in CTDMV’s “Motor Carrier Handbook".
Unified Carrier Registration for Interstate Motor Carriers - Please Read
Under Federal DOT regulations, the Federal Motor Carrier Safety Administration (FMCSA) requires that the following class of vehicles be inspected YEARLY by a qualified commercial mechanic: 1) all vehicles over 18,000 pounds used in INTRASTATE livery or charter bus service, and 2) all vehicles over 10,000 pounds used in INTERSTATE livery or charter bus service and 3) all vehicles transporting MORE than eight (8) passengers including the driver for compensation in INTER or INTRASTATE livery or charter bus service. The annual inspection reports must be carried in the vehicle and produced as proof of compliance in the event of a roadside inspection.
Contact the FEDERAL DOT FMCSA regional office in Glastonbury, or the CTDMV Commercial Safety Division in Wethersfield for further guidance. Regulations for the annual inspection requirement can be found at Federal Code of Regulations 49 CFR 396. Specific criteria for the qualifications of the mechanic can be found at 49 CFR 396.17(d) or (e). Subpart G of the appendix gives the actual list of items required to be included in the inspection. The following link to 49 CFR Appendix G to subchapter B of chapter III sets out the Minimum Periodic Inspection Standards for the required yearly inspection. This link is not an FMCSA link and is provided for informational purposes:
https://www.law.cornell.edu/cfr/text/49/appendix-G_to_subchapter_B_of_chapter_III
Related Links and Information
R & C Administrative Decisions
Mileage Calculator (xls)
License and Application Analysts
| Valerie | 860-594-2868 | valerie.seery@ct.gov |
| Linda | 860-594-2828 | linda.sidote@ct.gov |
Public Transit Inspectors
| Carlos | 860-594-2871 | carlos.redick@ct.gov |
| Michael | 860-594-2898 | michael.macdougall@ct.gov |
ACT Accounts Examiner
| Elhassan | 860-594-2870 | Elhassan.Aitelqadi@ct.gov |