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If you’re not seeing what you expect in one of our applications, these quick fixes should get you back on track.
Clearing your browser’s cache can force recently changed web pages to show up properly. Each browser handles caching differently, so be sure to follow the correct steps for your particular browser.
Note: If your browser version is not listed here, Google has more comprehensive instructions covering older versions of these browsers.
For Internet Explorer Users...
- In your browser's menu bar go to Tools > Internet Options > General > Browsing History > Delete...
- From this window delete the Temporary Internet Files.
- Close this window, then select OK before exiting the browser.
For Firefox Users...
- In your browser's menu bar, go to Tools > Clear Recent History.
- Under "Time Range to Clear" select "Everything."
- Expand the "Details" section and check "Cache."
- Click the "Clear Now" button.
- In your browser's toolbar go to Tools > Options > Under the Hood.
- Click the button labeled "Clear browsing data."
- Select the checkboxes for the types of information that you want to remove.
- Click "Clear browsing data."
- In the Mac OS X menu bar, go to Safari > Empty Cache.
Remove stale cookies
For Internet Explorer Users...
For Firefox Users...
To download any of the other browsers click on the links below:
| Internet Explorer - Version 9+ | Mozilla Firefox - Version 4+ |
| Google Chrome - Version 7+ | Apple Safari - Version 5+ |
Check your internet connectionCan you access other major web sites? | ||
Try another browserExtensions or other software may occasionally corrupt your browser, leading to unexpected behavior. Before making changes to your primary browser, try accessing the internet with another browser like Chrome or Firefox. |
Check your anti-virus and firewall settingsStill having issues no matter which browser you're using? Try disabling your anti-virus software — corrupt or partially-uninstalled software can break your access to the internet. Also try disabling your firewall temporarily to see if that helps. If you continue experiencing issues even with anti-virus and firewall disabled, it's time to check your connection to the network. | |
On Wi-Fi? Make sure you're connected.Wireless hotspots are great, but they're not always reliable. If you're using Wi-Fi but having connection issues, start by verifying your connection to the base station. Are you connected to the base station you expect or did your computer pick up someone else's signal? Did you enter the correct password? If you're on the correct base station and the password checks out, try looking into your signal strength. If it's relatively weak, try moving closer to the hotspot and try accessing the web again. Good signal but still having issues? It may be time to restart the base station and try again in a few minutes. |
Restart your modem and your routerWhen all else fails, it's time to check the hardware that connects you to the internet in the first place. If you can access the modem and the router, you'll need to disconnect them from their power source (the power button often just puts them in standby). Once you've powered down the modem and router, wait 10-15 seconds, then plug the modem back in, followed by the router. Allow time for both to boot up and connect by watching the activity lights, then try connecting to the internet again on your computer. | |